Customer Service

Order Status
Has my order shipped? 
Click the My Account button at the top of the page to check your order status.

How do I track my order?
Click the My Account button at the top of the page to track your order.

My order never arrived.
Click the My Account button at the top of the page to track your order status.  Be sure that all your items in your order have shipped.  If your order displays package tracking information, check with the shipping service to confirm that your packages were delivered.  If your packages show delivered, please contact customer service for assistance. Note: Black Mesa Vapors LLC is not responsible for packages lost by the United States Postal Service.

An item is missing from my shipment. 
Click the My Account button at the top of the page to track your order status.  Be sure that all items in your order have shipped.  If your packages show delivered, please contact customer service for assistance.

My Account
How do I create an account?
Click the My Account button at the top of the page, enter a username and password, and click Continue.

How do I edit my account information?
Click the My Account button at the top of the page to edit your account information.

I forgot my password.
Click the My Account button at the top of the page, click Forgot Password.

How do I return my product?
Contact customer service to submit an RMA request.

I received the wrong product.
Contact customer service to report the issue.

Do I have to pay sales tax? 
Oklahoma residents will be charged the current sales tax.

Shipping
When will my order ship? 
All orders ship within 24 hours depending upon availability of each item.

Can I pick up my order?
You may order online and use discount code PICKUP to counteract shipping charge. We will contact you when your order is ready.

How much is my shipping?
Shipping is calculated prior to submitting your payment information during the checkout process.  

Do you ship to my country?
At this time, we only ship within the United States, including Hawaii, Alaska, Puerto Rico, Guam, and the U.S. Virgin Islands. 

What are my payment options? 
During the checkout process, you may choose several payment options including Visa, Master Card, or Discover.

How long does it take for shipping? 
Shipping takes 1-3 days according to USPS Priority Mail specifications. Most of the time orders are sent within 24 hours of being placed, but are subject to product availability.
USPS Shipping Map

Guarantees
Privacy Policy
We value your privacy.  Please view our Privacy Policy for complete details located on our Policies page and read how we use the information we collect.

Security
The website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

• Warranty
We will accept return of unused or unneeded items if they are in the original packaging and have not been used.  Because some items are consumable products and are hygienic in nature, we cannot accept products, such as, eliquid and cartomizers for any reason.  Standard atomizers/cartomizers are under warranty for 14 days against manufacturing defects starting the day you receive them.  Please view our Warranty Policy for complete details located on our Policies page.

Buyer's Guide
How do I purchase/redeem a gift certificate?
To purchase a gift certificate, click on Gift Certificates on our Products page.  If you wish to redeem a gift certificate, you may do so during the checkout process.

How do I use a discount coupon?
To use a discount coupon, you may do so during the checkout process.
 
Additional Support
How do I contact you?
To contact Black Mesa Vapors, view our Contact page.